Faulkner

Live Chat
Support

When someone is available, the icon will be at the bottom right of the page.

Helpdesk &
Support Center

Email or Call using the information at the bottom of the page.

Documents & User
Guides

These are located within the products under "Help" in the menu.

Support

Bradley Grosh
Aenean nonummy hendrerit mauris phasellus porta fusce suscipit varius mi [...]

Jessica Priston
Aenean nonummy hendrerit mauris phasellus porta fusce suscipit varius mi [...]

Clarissa McCoist
Aenean nonummy hendrerit mauris phasellus porta fusce suscipit varius mi [...]

Support and Assistance

Frequently Asked Questions

How do I locate the course I am supposed to be in?

Refer to your course instructions on how to create an account and access your material.

What are Redemption Codes?

Your registation codes are located in your Faulkner Press account. Log in to your account. Registration and Serial Key codes are on the front page. If you do not have a Faulkner Press account you will need to purchase the courseware.

Use the forgot password feature to have an email sent to the email address you registered with us. The forgot password email includes your username and password.

How do I download the Sony Jazz music?

Please visit the music download page for music download instructions.

Can I install the Courseware to another computer or to more than one machine?

Yes. You purchased registration codes. Use the same registration codes on your Faulkner account to install the courseware. Watch the Installing Courseware Video.

I am not "online" to take an exam

The software checks for the news and events when it starts up and if it can't get them it assumes the software is not online. It will not allow you to take an exam if the software is not online. The solution to this "problem" is to restart the software while connected to the internet. If that does not solve the issue, reconfigure your virus/firewall software to allow our software access to the internet.

Refund

You have 60 days from the date of purchase to request a refund. Refunds are given when you are no longer enrolled in the course for which the product is utilized. No refunds are given after grades are awarded. To request a refund open your email and locate the invoice order email. The invoice order is emailed to the email address that was used to create the Faulkner account. You can also check your spam inbox for the invoice email. Once you have located your invoice email, reply back to the email saying you want to cancel the order and you MUST change the subject line to read "REFUND". We will review the request and if granted cancel the order which will void your registration codes and refund the transaction.

About FAQ

We have provided the most common questions asked in the FAQ

Although we believe the most common questions asked are in the FAQ that does not mean every question is answered. For more detailed answers follow one of the Help Videos displayed on the right. If you are unable to find the answer to your question, please send an email to us at questions@faulknerpress.com.